AI Enhances Customer Service in Several Ways

Although the initial seeds of generative AI (GenAI) were planted in the 1960s, for the most part it didn't come into full bloom until the introduction of ChatGPT in November 2022. Before that, GenAI had all but the most nascent use in business. As the technology entered the public consciousness, it spread across industries from entertainment to manufacturing to healthcare for a wide variety of uses, including customer service.

The Rise of GenAI and LLMs

In 1950, Alan Turing suggested a test to determine if computers could mimic human intelligence well enough that an impartial observer could no longer tell the difference. We are still talking about the Turing Test almost 75 years after its inception.

The AI-Driven Transformation of Enterprise Data Architecture

The past year has been an exhilarating one with AI and more specifically, generative AI (GenAI), quickly emerging as a transformative force, reshaping how businesses will operate, innovate, and interact with customers. As AI continues to gain prominence, its impact on enterprise data architecture is becoming increasingly apparent.

Developing a Strong AI Governance Framework

The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.

Siren and Senzing Collaborate on Transforming Law Enforcement Investigations

This partnership combines Siren's AI tools with Senzing entity resolution technology to help agencies identify individuals and entities more precisely.

Accelerating generative AI deployment

The New Era of Gen AI: Enabled by Logical Data Management

Many organizations are still struggling to implement a data foundation that can scale across the increasing number of data sources and increasing volumes of data required by Gen AI; enable all Gen AI applications and other data consumers to access the data they need in real time, and in a safe and privacy-compliant manner.

2024 Enterprise AI Sourcebook

The Enterprise AI Sourcebook brings together the leading experts from across the industry to dive into the most important trends as the go-to resource for real direction on the risks, obstacles, solutions, and best practices. Download this special publication today.

The AI Security & Governance Report

Compliance, privacy, and ethics have always been top priorities for data-driven organizations. But as generative AI advances open new doors and opportunities for innovation, the stakes have never been higher than they are right now.